Last Updated: 05/24/2023

WIP.LASH STUDIOS – RETURN POLICY

 

At Wip.Lash Studios, we strive to provide excellent customer service and ensure your satisfaction with your online purchases. This Return Policy outlines the guidelines and procedures for returning products purchased from our online retail store. By making a purchase on our website, you agree to the terms and conditions stated below.

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SECTION 1. ELIGIBILITY FOR RETURNS:

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1.1 Damaged or Defective Products: To be eligible for a return, the product must be damaged or defective. We understand that receiving a damaged or defective product can be frustrating, and we are committed to resolving such issues promptly.

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1.2 Reporting Damaged or Defective Products: If you receive a product that is damaged during shipping or is defective, please contact our customer service immediately or within 7 days of delivery. Our dedicated team will guide you through the return process and assist in arranging a replacement or refund, including any applicable return shipping costs.

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1.3 Verification of Damage or Defect: Upon receiving your request for a return due to damage or defect, our team will assess the situation and may request supporting evidence, such as photographs or a detailed description of the issue. This verification process is necessary to ensure a fair and efficient resolution.

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1.4 Exceptions: Please note that this policy specifically addresses returns for damaged or defective products. It does not cover returns for reasons unrelated to product quality or functionality, such as changes in personal preference or incorrect size selection. For further details on our return policy, please refer to the relevant sections.

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SECTION 2. RETURN PROCESS:

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2.1 Return Authorization: Before returning a product, you must contact us at info@wiplashstudios.com subject line "Returns" with a reason for return as well as a photo of the item. Our team will review your case within 5 businesses days and approve or decline your request.

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2.2 Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method and obtaining a proof of delivery for your return.

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2.3 Packaging and Condition: Please ensure that the product is securely packaged to prevent damage during transit. We reserve the right to refuse returns that do not meet the required packaging or condition standards.

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SECTION 3. REFUNDS AND EXCHANGES:

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3.1 Refund Method: Once your return is received and inspected, we will process the refund to your original payment method. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

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3.2 Refund Timing: Refunds are typically processed within 3-5 days of receiving the returned product. The timing of the refund posting to your account may vary depending on your payment provider.

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3.3 Exchanges: exchanging a product for a different size, color, or variant is subject to a case-by-case review. Please indicate this request in your email so we may review the information you provide. Exchanges are subject to availability. If the requested item is not available, a refund will be issued as per the refund method mentioned above.

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SECTION 4. DAMAGES OR DEFECTIVE PRODUCTS:

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4.1 Reporting Damaged or Defective Products: If you receive a product that is damaged during shipping or is defective, please contact our customer service immediately or within 5 days of delivery. We will provide guidance on the return process and arrange for a replacement or refund, including any applicable return shipping costs.

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SECTION 5. NON-RECEIPT OF PACKAGE: 

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5.1 Non-Delivery: If you have not received your package within the estimated delivery timeframe and have received a tracking number, please contact our customer service. We will initiate an investigation with the shipping carrier and take appropriate steps to resolve the issue.

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5.2 Incorrect Shipping Information: Please ensure that you provide accurate and complete shipping information when placing an order. We are not responsible for failed deliveries or delays resulting from incorrect or incomplete shipping information provided by the customer. It is your responsibility to review and verify the accuracy of the shipping address, contact details, and any additional instructions provided during the checkout process.

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5.3 Re-shipment or Additional Charges: If a package is returned to us due to incorrect shipping information provided by the customer, we will contact you to confirm the updated address. Additional shipping charges may apply for re-shipment, and these charges will be your responsibility. We will not be liable for any costs or inconveniences caused by the incorrect shipping information provided by the customer.

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5.4 Confirmation of Delivery: In cases where the shipping carrier confirms delivery of the package to the address provided by the customer, but the customer claims non-receipt, we will rely on the carrier's confirmation as proof of delivery. In such instances, we are not liable to re-order the shipment or provide a refund. If you believe the package was misdelivered or stolen, we recommend contacting the shipping carrier to file a claim.

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5.5 Re-Ordering Products: If the package has been confirmed as delivered by the shipping carrier and you still require the products, you must pay in full to re-order the items. We will not be responsible for replacing or refunding the products in these circumstances.

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5.5 Postal Carrier Liability: Once the item has been shipped, the liability for its safe and timely delivery is tied to the postal carrier. We are not responsible for any issues or delays that occur on the carrier's end. However, we will assist you to the best of our ability in resolving any delivery problems by working with the carrier on your behalf.

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5.6 Notification of Delivery Issues: It is important to promptly notify us if you encounter any delivery issues or if you believe there was an error in the delivery process. We will work with you and the shipping carrier to resolve the situation to the best of our ability.

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SECTION 6. RETURNS NOT ACCEPTED FOR BUYER'S REMORSE:

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7.1 Buyer's Remorse Defined. We understand that purchasing decisions can sometimes be influenced by personal preferences, changing circumstances, or simple change of mind. However, we regret to inform you that we do not accept returns for buyer's remorse.

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7.2 Informed Purchase Decisions: We encourage our customers to make well-informed purchase decisions by reviewing product descriptions, specifications, sizing charts, customer reviews, and any other relevant information provided on our website. We also recommend reaching out to our customer service team with any questions or concerns before placing an order.

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7.3 Commitment to Fair Pricing: To maintain fair pricing for all our customers, we cannot accept returns solely based on the availability of lower prices or discounts offered after the purchase has been made.

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7.4 Exceptions: Please note that this policy does not affect your rights in case of receiving a damaged or defective product (as addressed in Section 4) or if the product does not match the description provided on our website.

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7.5 Exchange Options: If you have specific concerns about the product you are considering purchasing, such as sizing or compatibility, we recommend contacting our customer service team for guidance. In certain cases, we may be able to offer exchange options or provide additional information to help ensure a satisfactory purchase.

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7.6 Reselling or Donating: In the event that you receive a product you no longer desire due to buyer's remorse, we encourage you to consider reselling the item or donating it to a charitable organization. This way, the product can find a new home and serve its purpose.

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CONTACT US:

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If you have any questions, concerns, or need assistance with the return process, please contact our customer service at info@wiplashstudios.com. Our team will be happy to assist you.

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Please note that this Return Policy applies only to purchases made through our online retail store. For purchases made through other channels, such as in-store or from third-party sellers, different return policies may apply.

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By making a purchase on our website, you acknowledge that you have read, understood, and agree to the terms of this Return Policy.

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This Return Policy is effective as of the date mentioned above and supersedes any prior versions.